Call Tracing via API

Phone
1

Looking to trace calls from the time it enters the ZP environment until it is answered or terminated.

Example:

Call placed to user1 → user1 doesn’t answer and call forwards to call queue → someone in call queue answers.

Is there a field that holds a persistence where this call can be tracked from beginning to end?

1 Like
2

Hi @Jeff.Young ,

I have you looks at our webhooks? You can subscribe to several that will help you trace the call’s pathway.