How to get call routing information

API and Webhooks
1

Description
Can any one suggest an endpoint or perhaps a combination of endpoints I could use to get information on how the calls on my account are being routed, I’m specifically trying to see which queues the calls end up in. I’ve looked around for a bit without success.

Error
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Which App Type (OAuth / Chatbot / JWT / Webhook)?
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Which Endpoint/s?
I’ve looked into the List Call Queues, Call Queue Details and Account Call Logs

How To Reproduce (If applicable)
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Screenshots (If applicable)
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Additional context
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2

Hey @ascheele,

I do not understand, can you please clarify or share more examples?

Thanks,
Tommy

3

Tommy,

Thank you for your reply!

From the call logs endpoint described here: https://marketplace.zoom.us/docs/api-reference/zoom-api/phone/accountcalllogs I can get a variety of information about the calls made on my account but what I cannot get is something similar to the path column shown in the logs here: https://support.zoom.us/hc/en-us/articles/360021114452-Viewing-and-identifying-call-logs

What I would like to do is trace the path that a call takes through the various queues on my account.

Does that provide more information?

Thanks,
Alec

4

Hi,
I’m also looking for this feature. I can see that the website uses https://us01pbx.zoom.us/api/v2/pbx/account/xxxxxx/call-log/xxxxxxxxxx/detail API call to get the information about how the call was routed. Will the same or something similar be available in the API available for customers?

5

Hey @viktorh, @ascheele,

Gotcha, thanks for the further explanation.

Please submit this as a feature request here: #feature-requests

Thanks,
Tommy