Callback zoom.alert

API and Webhooks
,
1

I am subscribed to "event": "zoomroom.alert", when my zoom room goes offline/online, I do not get these callback alerts all the time. It is very random. Is there a way to “fix” this issue?

{
    "event": "zoomroom.alert",
    "payload": {
        "account_id": "my_account_id",
        "object": {
            "room_name": "my_room_name",
            "component": 1,
            "alert_time": 1749043684809,
            "issue": "Zoom room is offline",
            "alert_kind": 1,
            "id": "my_room_id",
            "calendar_name": "",
            "email": "",
            "alert_type": 3
        }
    },
    "event_ts": my_event_ts
}
2

Hey @Sebastian3
Thanks for reaching out to us!
Sorry for the late reply here!
Can you please confirm if you are still experiencing this behavior?
Do you get these events but not consistently? or what is the issue you are seeing?

3

Thanks for your reply Elisa,

Yes the issue still persist. I am registered to Zoom.Alert events and should be getting callbacks on the endpoint specified in the application; however I am no longer seeing these callbacks from Zoom when my zoomroom goes offline or online. We have this same zoomroom in dev and prod, not sure if that matters.

Sebastian

4

Thanks @Sebastian3
are both dev and prod failing to receive the events?
I will send you a DM for more details