Zoom Room Alert Event Notification

API and Webhooks
1

Hi,
We had set up zoom room alert and enabled it, Our system is not able to receive a notification via zoom room alert.

2

Hey @suneel.kumar,

Are you able to get any of the Zoom webhooks enabled? If not, are you able to make a post request to your webhook endpoint URL to confirm the server is reachable.

Let me know if that helps.

Thanks,
Max

3

Hi @MaxM,
We had enabled Zoom webhooks. When we send payload request using postman. It’s working fine.

4

Hey @suneel.kumar,

Thank you for the update. Are you able to provide the endpoint that you’re using for the webhook as well as a Zoom Room ID that exhibits this issue? We’ll take a look to see if I can determine the cause.

Please also confirm that the endpoint you’re using sends a 200 OK status on receipt of the webhook payload. If Zoom doesn’t get a 200 OK response, it will stop sending webhooks to the failing endpoint.

Thanks,
Max

5

Hi MaxM,
We are using this https://star.electronic-therapy.com/zoom/zoomroom_alert.php for fetching Zoom Room Alert.

Regards,
Suneel

6

Hey @suneel.kumar,

Thank you for the update. I checked out the link you provided but wasn’t able to glean any information from it. Are you able to provide the Zoom Room ID that has this issue?

Thanks,
Max