Camera is getting stuck in SDK Android - API Integration

Meeting SDK Android
1

Description
We have integrated Zoom SDK in a third party app for Android devices. Now when the host starts the meeting and participants are joining through the app, the on screen running zoom app is freezing the video of the participants. If he/she turns the camera off and turn on again, it’s happening again. Video of the participants(from front camera) is getting stuck completely.

Which Android Meeting SDK version?
zoom-sdk-android-5.15.7.15567
zoom-sdk-ios-5.15.10

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

Screenshots

image
image1366×768 54 KB


image
image1366×768 54 KB

Troubleshooting Routes
The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on Zoom · GitHub).

Smartphone (please complete the following information):

  • Device: [Vivo Y01A]
  • OS: [Android Version 12]

Video reference

2

Support team,
We didn’t get any reply from your side. Please see the concern and suggest for the required.

Zoom Apps

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.