for about 2-3 weeks now, the mobile phone camera in the zoom app of one of my clients has been displayed in a kind of wide-angle setting with a narrower image width, which makes working together very difficult. Unfortunately, we have not yet been able to find out what this new setting could be caused by. He continues to use the same mobile phone and has not updated the Zoom app either. There are also no options on the mobile app to change the camera.
Has anyone had similar experiences and know how to get back to the original setting?
I have no idea what this could have caused and how to solve it.
Although our team is in charge of SDK products only, we can try to help you with it. You can check the meeting setting >> Video and see what Aspect Ratio you selected. The ratio you select might affect the video that shows in the meeting.