Question
After the session starts, the angle of the input content from the camera displayed in the video stream is automatically changed.
Environment
After 20 seconds after the call has started, the angle of view of the video displayed by your camera is changed.
No parameter changes or other operations are performed during the call with regard to the input or rendering from the camera.
Please support us in resolving this issue.
The implementation follows the Zoom Developers Guide.
https://developers.zoom.us/docs/video-sdk/web/video/
This phenomenon only occurs in certain environments.
And this does not occur in the following environments.
[macOS]
[Winodows]
Let me know if you need any other information to help resolve the glitch.
Is this still happening for you, or have you resolved it?
Hi, Kelly
We tested this using “Zoom Video SDK 1.7.7” and the problem has not improved.
Hey @jun.sugai
Could you help share the model of the camera and detail of the issue( screenshot) if possible?
Would you like to try our sample app and check whether the issue occurs if convenient?
Thanks
Vic
Hi @vic.yang
Information on devices we have tried.
Sample
Device
Device: MacBook Pro M1 16-inch 2021
Device OS: Ventura 13.4
Browser
Browser: Chrome
Browser Version: 113.0.5672.126 (Official Build) (arm64)* Browser: Microsoft Edge
Browser Version: 113.0.1774.57 (Official build) (arm64)
Camera
Camera: Logitech Brio
Camera: Logitech C925e
Camera: FaceTime HD Camera
I’m going to try out the sample application.
I’ll share the results later.
Thanks
JunSugai
jenzushsu
(Jenzus Hsu)
June 5, 2023, 5:48am
8
Hi @jun.sugai ,
I believed we have resolved this issue separately offline. Please reach out if there’s any issues moving forward.
Thank you!
Cheers,
Jenzus Hsu
Hi @jenzushsu
Thank you for your support!
Thank you
Jun Sugai
system
(system)
Closed
July 12, 2023, 3:10pm
10
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