Camera Rotation Issue on Android Tablets When Using Zoom in Browser

Video SDK Web
,
1

Description
I’m experiencing a camera rotation issue on some Android tablets when using Zoom via the browser.

The video appears correctly oriented on my own device as I rotate the tablet, but other participants see the video feed rotated incorrectly — either upside down or sideways.

Has anyone encountered a similar issue?
I’d appreciate any advice on what to check or how to handle camera orientation properly in this setup.

Session ID : 01999868-2b02-7000-ab6f-24a19208934anqZjTP4BRu+oYwaxBdtAnw==

Which Web Video SDK version?
@zoom/videosdk version 2.2.5.

Device (please complete the following information):

  • OS: Android
  • Browser: Edge and Chrome browsers
1 Like
2

Hi @masanggil1986 do you have example screenshots of the orientation issue? Also, are you using android or web video sdk on these devices?

1 Like
3

It happened while using a web browser on Android.
I’m unable to upload the video here, so please take a look at it via this link.

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4

Thanks! I went ahead and put in an engineering ticket for you. They will take a look into this an determine if this is a bug or not and offer some solutions for us to try. Here is the reference number: ZSEE-181338

2 Likes
5

I tried it using the Zoom mobile app, and the rotation feature works as expected there.

6

Hi @masanggil1986 While engineering is investigating, are you able to replicate the issue using our Sample App: GitHub - zoom/videosdk-ui-toolkit-react-sample: Use the Zoom Video SDK UI Toolkit in React?

7

Hi @masanggil1986, just wanted to follow-up here. Are you able to try reproducing this issue again and provide the meeting ids of the successful reproduction of the issue?

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I wasn’t able to run the test because the https://artifacts.corp.zoom.us/ server wasn’t accessible.
I’ll try again tomorrow and let you know.

Thank you for your support.