Description
I’m experiencing a camera rotation issue on some Android tablets when using Zoom via the browser.
The video appears correctly oriented on my own device as I rotate the tablet, but other participants see the video feed rotated incorrectly — either upside down or sideways.
Has anyone encountered a similar issue?
I’d appreciate any advice on what to check or how to handle camera orientation properly in this setup.
Session ID : 01999868-2b02-7000-ab6f-24a19208934anqZjTP4BRu+oYwaxBdtAnw==
Which Web Video SDK version?
@zoom/videosdk version 2.2.5.
Device (please complete the following information):
- OS: Android
- Browser: Edge and Chrome browsers
1 Like
Hi @masanggil1986 do you have example screenshots of the orientation issue? Also, are you using android or web video sdk on these devices?
1 Like
It happened while using a web browser on Android.
I’m unable to upload the video here, so please take a look at it via this link.
1 Like
Thanks! I went ahead and put in an engineering ticket for you. They will take a look into this an determine if this is a bug or not and offer some solutions for us to try. Here is the reference number: ZSEE-181338
2 Likes
I tried it using the Zoom mobile app, and the rotation feature works as expected there.
Hi @masanggil1986, just wanted to follow-up here. Are you able to try reproducing this issue again and provide the meeting ids of the successful reproduction of the issue?
I wasn’t able to run the test because the https://artifacts.corp.zoom.us/ server wasn’t accessible.
I’ll try again tomorrow and let you know.
Thank you for your support.
I’ve been trying to use sample code you provided and the @zoom/videosdk-ui-toolkit package for use in Vue, Angular, and React projects consistently fails to install. I’ve checked daily for updates or fixes, but the issue persists.
Is there a known issue with this package? Or is there an alternative method to access the UI Toolkit?
Any help or guidance would be greatly appreciated.
npm error code ETIMEDOUT
npm error syscall connect
npm error errno ETIMEDOUT
npm error network request to https://artifacts.corp.zoom.us/artifactory/api/npm/zoom-npm-virtual/use-sync-external-store/-/use-sync-external-store-1.4.0.tgz failed, reason: connect ETIMEDOUT 10.20.12.20:443
npm error network This is a problem related to network connectivity.
npm error network In most cases you are behind a proxy or have bad network settings.
npm error network
npm error network If you are behind a proxy, please make sure that the
npm error network ‘proxy’ config is set properly. See: ‘npm help config’