Cannot delete JWT app - Internal Server Error 500

API and Webhooks
1

Description
I created an app to use with JWT authentication. I was getting an error code of 124 “Empty Key”, when using said code. so i created another role and gave my user dev access instead of “admin”. now i can’t delete the previously created application. I get this:

Error
{"status":500,"error":"Internal Server Error","message":"api_credentials_not_found","tid":"08f68f04fc744b10","sid":"08f68f04fc744b10","timestamp":1578336700111}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
App management in the zoom marketplace dashboard

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Go to my app marketplace dashboard (manage apps)
  2. See app I want to delete
  3. click app i want to delete

Screenshots (If applicable)

Screen Shot 2020-01-06 at 1.59.23 PM
Screen Shot 2020-01-06 at 1.59.23 PM1275×798 51.6 KB

2

Now i can’t create a new app, because i see this:
Screen Shot 2020-01-06 at 2.01.52 PM

BUT, that app doesn’t exist or is clearly broken on zoom’s backend somehow…

3

Hey @ddechant,

To confirm you are trying to delete a JWT app? Only one JWT app can be created per master Zoom account, hence cannot be deleted and recreated.

Do you have the Integration, Marketplace, and Developer permissions checked?

Screen Shot 2020-01-06 at 1.21.51 PM
Screen Shot 2020-01-06 at 1.21.51 PM752×772 45 KB

Thanks,
Tommy

4

yes, i am trying to delete a JWT app. but i did not realize that only one can be created…

So after hitting delete, the app is stuck, it “exists”, meaning i see it in my dashboard, but when i click into it i get errors in the zoom UI (see previous screenshot). and there is no information for the app.

Basically, i was getting token errors using the JWT so i wanted to start over since i was changing roles for users. please advise on how to resolve this. I just need a JWT token that works…

5

Hey @ddechant, thanks for the additional details.

How did you delete your JWT app? There is no option to delete it.

I’m guessing you actually deleted an OAuth app you made. If so, simply try creating a new OAuth app.

Thanks,
Tommy

6

oddly enough, it seems to be back now and i can actually view it with no errors in the zoom ui.

when i try to use the api though (https://marketplace.zoom.us/docs/api-reference/zoom-api/users/users)

with authorization set to Bearer <insert my JWT here>
i get a 401 with a response of

{
  "code": 124,
  "message": "Empty key"
}
7

Hey @ddechant,

I’m glad it is back to normal.

Can you send me a screenshot or code of your request so I can debug?

Thanks,
Tommy

8

Screen Shot 2020-01-06 at 4.30.16 PM
Screen Shot 2020-01-06 at 4.30.16 PM585×609 22.7 KB

9

Hey @ddechant,

Can you try generating a new JWT Token?

Thanks,
Tommy

10

after generating a new one same thing…

11

Hey @ddechant,

Can you schedule a Zoom meeting with me so I can take a look?

Thanks,
Tommy

12

absolutely, how do i go about that, do you have an email address?

1 Like
13

Saw you just scheduled for tomorrow! See you then! (ZOOM-131649)

Thanks,
Tommy

14

Hey @ddechant,

We are working on the issue and hoping to have it fixed by the end of the week.

Thanks,
Tommy

15

thanks @tommy

any updates?

16

Hey @ddechant,

We are still looking into this.

Thanks,
Tommy

17

hey @tommy

any updates?

18

Hey @ddechant,

We have identified the issue, since you have migrated your account, the jwt application is bind to your old account so it does not work.

We are working to update your account on our backend to reset the JWT.

Thanks,
Tommy

19

thats correct @tommy !

1 Like
20

Thanks @ddechant, we should have it working by tomorrow!

-Tommy