Can’t join the session in Zoom Video SDK for web

Video SDK Type and Version
@zoom/videosdk”: «^1.6.0»,


I updated Video SDK from 1.5.3 to 1.6.0 and faced the problem.
In most cases I can’t join the session. Approximately 20% join is successful and 80% - not. The function client.join(topic, token, name, password) is pending, but never resolved or rejected. And the same behavior I faced in react-demo example which attach to 1.6.0 Web Video SDK version.


Any errors. The code is not executed further because the function client.join() is pending.

How To Reproduce

  1. await client.init(‘en-US’, ‘Global’)
  2. await client.join(topic, token, name, password)
  3. After previous step the code isn’t executed further
  • Device: MacBook Pro
  • OS: macOS Monterey 12.0.1
  • Browser: Chrome 109.0.5414.87

Hi @memx86 ,

Thank you for your post! I’m not facing the same issue when I test with the sample application. Could you try this in a separate browser, and (if possible) on a separate device, and let me know if you still face the issue?


I managed to fix this problem with VPN connection so it’s not critical now. So I guess problem is connecting from Ukraine where we are testing app. It’s not ideal though cuz we actually want to use our app in Ukraine.