Can’t join the session in Zoom Video SDK for web

Video SDK
1

Video SDK Type and Version
“@zoom1234/videosdk”: «^1.6.0»,

Description

I updated Video SDK from 1.5.3 to 1.6.0 and faced the problem.
In most cases I can’t join the session. Approximately 20% join is successful and 80% - not. The function client.join(topic, token, name, password) is pending, but never resolved or rejected. And the same behavior I faced in react-demo example which attach to 1.6.0 Web Video SDK version.

Error

Any errors. The code is not executed further because the function client.join() is pending.

How To Reproduce

  1. await client.init(‘en-US’, ‘Global’)
  2. await client.join(topic, token, name, password)
  3. After previous step the code isn’t executed further
  • Device: MacBook Pro
  • OS: macOS Monterey 12.0.1
  • Browser: Chrome 109.0.5414.87
2

Hi @memx86 ,

Thank you for your post! I’m not facing the same issue when I test with the sample application. Could you try this in a separate browser, and (if possible) on a separate device, and let me know if you still face the issue?

Thanks,
Rehema

3

I managed to fix this problem with VPN connection so it’s not critical now. So I guess problem is connecting from Ukraine where we are testing app. It’s not ideal though cuz we actually want to use our app in Ukraine.