"Cannot access webinar information." error

API and Webhooks
1

API Endpoint(s) and/or Zoom API Event(s)
Meetings APIs

Description
I use the “https://api.zoom.us/v2/metrics/meetings*“ API to get a list of meetings. And then for each meeting I call the* Meetings APIs to get meeting details.
But for some meetings I am getting the error:
{“code”:3000,“message”:“Cannot access webinar information.”}
Should a different API be used to get details for a webinar?
The “https://api.zoom.us/v2/metrics/meetings*“ API doesn’t have a field saying if it’s a webinar or a regular meeting. So how to know what API should be used for a meeting/webinar to get its details?*

Error?
{“code”:3000,“message”:“Cannot access webinar information.”}

How To Reproduce
N/A

2

Hi @gcgithubtest3
Thanks for reaching out to us
Yes, you should be using the get a webinar endpoint if you are querying a webinar.
To be able to identify between meeting and webinar, use the following endpoint
https://developers.zoom.us/docs/api/accounts/#tag/dashboards/get/metrics/webinars

1 Like
3

Hi @elisa.zoom, according to the logs I have I got the `{“code”:3000,“message”:“Cannot access webinar information.”}` error for a meeting retrieved using the “https://api.zoom.us/v2/metrics/meetings“ API.

So if the API returns also webinars in addition to regular meetings I was curious how to know if an object returned by the API is a webinar to know that another API (Accounts APIs) should be used to get the webinar details.

4

Hi @gcgithubtest3
That’s interesting. So far I have been trying to reproduce this on my end with no luck.
I am not getting any webinars back in my response to the get/metrics/meetings endpoint.

I can escalate this so our Engineering team can look into this.
I would need the request url and reponse body of the call when you got that webinar back from the metrics meeting call. Also the tracking ID found in the response headers.

And lastly I will also need the request url and tracking id from the call make and get the error
{“code”:3000,“message”:“Cannot access webinar information.”}

5

Hi @elisa.zoom

I’m having the same issues here.

Calling a users GET Meetings, I don’t see any webinars listed.

If I try calling a GET Meeting for the webinar directly (https://api.zoom.us/v2/meetings/XXXXXXX), I get the following response:

Header: x-zm-trackingid:v=2.0;clid=aw1;rid=WEB_9383720364cd279b2499adb60e43d645

Body: {"code": 3000,"message": "Cannot access webinar information."}

6

Hey @Admin_NK_SSE
Can you please try calling
https://api.zoom.us/v2/webinars/XXXXXXX