Cannot create / invite with licensed user type

API and Webhooks
1

Description
I Have a Pro Account but cannot create / invite with licensed type users. It works only for basic type.

Error
This is the error message that I’ve got
“code”: 3412,
“message”: “Your request to add a new Licensed user could not be approved at this time because your account has reached the permitted maximum number of 1 paying users. Please purchase additional licenses or contact the Zoom support team to provision additional users in your account.”

Which App Type (OAuth / Chatbot / JWT / Webhook)?
I Use JWT Token

Which Endpoint/s?
Endpoint : https://api.zoom.us/v2/users
Method: POST

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. create a simple user with this request payload
    {
    “action”: “create”,
    “user_info”: {
    “email”: “addyarizki@example.com”,
    “type”: 2,
    “first_name”: “Addya”,
    “last_name”: “Rizki”
    }
    }

  2. Send Request with POST method to https://api.zoom.us/v2/users

Screenshots (If applicable)

image
image2028×1072 206 KB

2

Hi @ramawidi,

Thanks for reaching out about this.

This error message means that you don’t currently have enough available licenses under your account to apply one to a new user. If you change the type field to value 1, you will be able to create a free user under your account.

If you wish to create paid, type 2 users, you will need to purchase additional licenses. Keep in mind that licenses are applied on a user level, not an account level.

Let me know if this helps to clarify!
Will

3

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