Cannot join Webinar via SDK using valid email address with diacritic characters (such as accents)

Meeting SDK Web
1

Description
When joining a Webinar using the ZoomSDK, if the user’s email address has diacritic characters (such as accents) then they cannot join the Zoom Webinar.

Browser Console Error
Nothing of note other than a NOT_CONNECTED error

Which Web Meeting SDK version?
@zoomus/websdk": "^2.11.0

Meeting SDK Code Snippets

The session will not connect to the Webinar when setting the email var to this value (for example): ááron.jones@example.com

Here is our init/join snippet - of course assume the variables are set correctly (we cannoth share them in a public forum ofc):

ZoomMtg.init({
“leaveUrl”: ${window.location.origin}/zoomus/${meetingNumber}?&notLive=true&lang=${language},
“isSupportAV”: true,
“enableHD”: true,
“success”: () => {
ZoomMtg.join({
“signature”: signature,
“meetingNumber”: meetingNumber,
“userName”: name,
“userEmail”: email,
“sdkKey”: apiKey,
“passWord”: password,
“success”: () => {},
“error”: error => {},
});
},
“error”: error => {
FeedbackMessage.error(error.errorMessage);
},
});

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Create a Webinar
  2. Use the Zoom Meetings Web SDK to connect to the Webinar using a regular name/email (observed: it works OK)
  3. Do the same but use an email with accented characters such as: ááron.jones@example.com

Observed: The session will not connect with the email containing accented characters,
Expected: it is valid for email addresses to contain certain special characters therefore the session should connect without issue

Troubleshooting Routes
I’ve found mention of a similar issue here: devsupport.zoom.us/hc/en-us/articles/13634187978893-Zoom-Meeting-SDK-web-2-10-1-Hotfix-
However, we are already using a later version. There are no further details specifying what exactly that hotfix fixes

Device (please complete the following information):

  • Device: Lenovo Thinkpad
  • OS: Windows 10
  • Browser: Chrome
  • Browser Version: 111.0.5563.149

Additional context
There are multiple sources which confirm diacritic characters are valid to have in email addresses

2

Thanks for highlighting this @ssmith , we are looking into it

3

@ssmith ,

Is this a valid user on your zoom account?
When adding users, the email validator will throw an error “invalid email address”.

This might be an unreachable state.

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