Can't join the call, throwing "Your sdk version needs to be {0} or higher to join the meeting"

Re-opening this similar ticket (Error 1000 Your sdk version needs to be {0} or higher to join the meeting) which has no response.

Using Video SDK 1.5.5, some of our users are getting error 1000 when joining a session:

Browser Console Error

“Your sdk version needs to be {0} or higher to join the meeting”

Which Web Video SDK version?


Video SDK Code Snippets

  .join(topic, signature, name, password)
  .then(() => {
  .catch((e) => {
  // handling error here

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Call join with proper parameters
  2. Throws error
  3. User unable to join

If applicable, add screenshots to help explain your problem.

Troubleshooting Routes
The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on Zoom · GitHub).

See link above. Searched google and found almost nothing.

Device (please complete the following information):

  • Device: [e.g. Macbook Pro]
  • OS: [e.g. macOS 11]
  • Browser: [e.g. Chrome]
  • Browser Version [e.g. 88.0.4324.150 (Official Build) (x86_64)]

Various browsers, this is affecting our beta users.

  • Device: iPhone (unknown)
  • OS: iOS 16.1
  • Browser: Mobile Safari
  • Browser Version: 16.1.0

  • Device: PC
  • OS: Windows 10
  • Browser: Chrome
  • Browser Version: 107.0.0

  • Device: Mac
  • OS: MacOS X 10.15
  • Browser: Safari
  • Browser Version: 16.1.0

  • Device: Android
  • OS: Android 7.0
  • Browser: Firefox Mobile
  • Browser Version: 107.0.0

Plus many more

Additional context

This is preventing our users from joining their sessions. Started roughly 20 hours ago (Dec 13, 2022).

Thanks @brendonion , we are taking a look.


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