Released: 2026-02-02 Updated: 2026-06-04
Summary: Add support for ending engagements due to inactivity, DRR denoise, and automatic routing lookup in video calls; fixed two cobrowse issues.
Added
- [Chat] Add support for ending new engagements due to inactivity in events.
- [Video] Added direct-to-reverberation ratio denoise.
- [Video] Added support for automatic routing lookup in video calls.
Fixed
- [Video] Fixed an issue where the cobrowse session wasn’t ended when a customer left manually in cross-context scenarios.
- [Video] Fixed an issue where the cobrowse error dialog showed a stale state when the video restarted.