Not getting event notifications for chat channel and Chat Msg

API and Webhooks
1

Description
I have not been able to get any event notifications for chat messages in these 2 days while it could before and events for user related are sending successfully.

Error
No error messages - just not getting events

Which App Type (OAuth / Chatbot / JWT / Webhook)?
oAuth

Which Endpoint/s?
https://webhook.site/5801f955-b500-4b15-a094-d69c39735145

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Create an oAuth App with webhook endpoint
  2. Checked the events below:
    Chat Channel: Chat Channel Created, Chat Channel deleted, Member removed, Member Left
    Chat Message: Chat Message Sent, Chat Message Updated, Chat Message Deleted, Chat Message Replied
  3. Create a channel , sent/updated/reply/delete msg in that channel
  4. check the events sent to the webhook endpoint

Screenshots (If applicable)

Zoom_events_webhookEndpoint
Zoom_events_webhookEndpoint2509×812 139 KB

Zoom_eventsSetting_ChatChannel
Zoom_eventsSetting_ChatChannel1121×659 50.1 KB

Zoom_eventsSetting_ChatMsg
Zoom_eventsSetting_ChatMsg1108×650 39.9 KB

2

Hi @testadmin3,

Thanks for reaching out about this—a few things to double check:

  • Can you make sure you’ve installed the app under the account you’re subscribing to events under?
  • Can you ensure that your endpoints returns a 200OK response upon receipt of Zoom payloads?
  • Ensure that the app owner and installer have the appropriate permissions to manage Chat Messages and Channels under role management

Let me know if you’ve had a chance to check these points—thanks!
Will

3

Hi Will,

Please find the answers for the questions you listed:

  1. I created the oAuth app with user A, and sent the chat msg by User A
  2. The webhook endpoint return s 200OK, since I can get events for user Login/Logout
  3. refer to item1, I believe they have the same permission.

Note:
I received chat events successfully before, it stopped suddenly 3 days ago. And I can received user activity events, so I believe the setting is OK.

Thanks,
Michelle

4

Hi @testadmin3,

Tank you for clarifying—after checking with our Engineering team, they let me know that they released a fix for an issue with Chat Message webhooks that was affecting a small subset of users recently. This was fixed yesterday.

Can you let me know if you’re still seeing this issue?

Thanks,
Will

5

Hi Will,

Problem solved. Thanks very much.

Best,
Michelle

6

Glad I could help! :slight_smile: