Clarification on handling webinar registrations

[MaxM]

Hey @philvdb,

Thank you for reaching out to the Zoom Developer Forum. I definitely understand the issue here. If a user’s payment is denied, you can cancel the registration. Once their payment processes successfully, you can then use the Update a Webinar Registrant Status API. We cover this in a previous post:

Error 3072 When Trying to re-Add User to Webinar

Hi @sbarty, I heard back from our developers. According to them, it is expected behavior that if a user is canceled or denied from a webinar, he cannot be added back. If you want to add the same attendee back to the webinar, consider calling the update a webinar registrants status, and set the action to approve. Here is how a sample request would look like: PUT /webinars/{webinarId}/registrants/status?occurrence_ids=1,2,3 body: { "action": "approve", "registrants…

In regard to the incorrect German translation, please reach out to our Customer Support team as they will be able to assist you directly with that issue.

I hope that helps! Let me know if you have any questions.

Thanks,
Max