Clarification on `user_id` field

API and Webhooks
1

Webhooks

contact_center.engagement_user_answered

contact_center.engagement_consumer_answered

Description
I’m looking for clarification on the user_id field found across many webhook events. Documentation describes it as “The User’s ID”. I’ve assumed this would identify the user id of the user that actually triggered the corresponding event. Though that doesn’t appear to be the case.

I have an engagement that triggered both a contact_center.engagement_user_answered, and contact_center.engagement_consumer_answered event where the user_id is the same.

Questions

What does the user_id field represent? Is it always the Zoom Contact Center agent associated with the engagement? Can it ever represent anything else (say, with a conference or transfer)?

2

@JordanL user_id represents the unique id set for each users. This id can be found in the List users API ( Users APIs - API - Zoom Developer Docs id under each users) and also you will see the same in the URL when you click on the specific users from the User Management page in Web portal ( https://app.zoom.us/account/user#/ ) for example, you will see the URL like /user/XXXXX/profile , and the XXXXX part represents the user_id .