Connection status: Connection failed: Invalid access token

API and Webhooks
1

Hi
I need to integrate moodle to zoom so i am using a moodle plugin where i simply need to enter the Key/Private pair but get the message “Connection status: Connection failed: Invalid access token.” Help Desk has told me there is an issue with API. I tried also with app marketplace creating a new pair but it is not working either. Can you tell me please a workaround or when will this be solved?
Thanks in advance,
Katia

2

Hi,

Can you please send over some screenshots showing the issue?

3

I have the same problem whith JWT Credentials in moodle
i wonder its becouse the cache of the token on the server that have to be regenerated i had regenerated it on the marketplace giving it more time for the token with same resoult… please help

4

@victor1

Can you please send over some screenshots showing the issue?

5

Error: Connection status: Connection failed: Invalid access token.

Moodle release: 3.7.2
Plugin release: v2.2
Plugin version: 2019080100

Screeenshot:

1613×642 136 KB

6

Hey @MoodleMood,

Are you experiencing this issue with the Moodle App?

If so, please reach out to their support page, they will be able to help better since they built the integration. :slight_smile:

Thanks,
Tommy

7

Hey, Tommy,

this issue is not related to the Moodle App.

We are unable to finish the configuration of the plugin, getting the error stated in my first post.

Thanks,

MM

8

Hey @MoodleMood,

Since Moodle built the integration this needs to be debugged on their end. Have you reached out to them?

Thanks,
Tommy

9

I am seeing the same issue. Was this resolved?

10

Hey @vikasgayanigupta,

Please reach out to Moodle for support since they developed the integration.

Thanks,
Tommy