Console Error: WebSocket Connection Fails on ZoomSDK 2.2.5

Video SDK Web
1

Video SDK Type and Version
2.2.5

Description
When using the preview function before joining a meeting, we encountered the following error in the browser console:

WebSocket connection to 'wss://wc/media/undefined?type=v&cid=&mode=2' failed: 
(anonymous)	@	32af269f-b908-48ab-bc70-5242f9f372f6:1

Screenshot 2025-07-15 at 10.55.34
Screenshot 2025-07-15 at 10.55.34974×172 35.3 KB

Could you confirm whether this error might affect functionality or cause any potential issues?

Device (please complete the following information):

  • Device: Mac
  • Browser: Chrome
  • Browser Version: 138
2

Hey @lmtruong1512

Thanks for your feedback.

This doesn’t affect functionality. As you mentioned, no media connection is established with the server on the preview page.

We’ll optimize this error message in a future version.

Thanks
Vic

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