Contact_center.task_created webhook event not sending queue_id field

The event Contact_center.task_created is missing the queue_id field in the object. According to documentation, that field should be sent. If the queue_name is passed, why isn’t the queue_id being sent also?

Thank you for posting in the Zoom Developer Forum. To begin, can you share an example webhook event payload where the queue_id field in the object is missing?

Let me know if you have any questions about this.

{“event”:“contact_center.task_created”,“payload”:{“account_id”:“account_id”,“object”:{“task_id”:“task_id”,“flow_id”:“-flod_id”,“flow_name”:“flow_name”,“channel_id”:“channel_id”,“channel_name”:“voice”,“queue_name”:“queue_name”,“created_time”:“2023-04-03T19:48:46Z”,“last_modified_time”:“2023-04-03T19:48:46Z”,“engagement_id”:“engagement_id”,“auto_assign”:true,“task_timeout”:86400,“caller_number”:“+10000000000”,“callee_number”:“+10000000000”,“task_status”:“pending”,“task_priority”:1}},“event_ts”:1680551326190}

This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.