Missing Webhook Events for Call ID

Hello, it seems that certain EXPECTED webhook events were not sent for the following call_id’s

7075005339309219049

{'event': 'phone.callee_missed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075005339309219049', 'caller': {'phone_number': '+15198650970'}, 'callee': {'extension_number': 8891, 'phone_number': '+18006086482', 'user_id': 'Rh-F1U1iR8C3UeooAZqM8w', 'timezone': 'America/New_York', 'device_type': 'Windows_Client(5.9.3.3169)'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:14:34Z', 'call_end_time': '2022-03-14T17:14:34Z', 'handup_result': 'Busy'}}, 'event_ts': 1647278074996}
{'event': 'phone.callee_ringing', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075005339309219049', 'caller': {'phone_number': '+15198650970'}, 'callee': {'extension_number': 8891, 'phone_number': '+18006086482', 'user_id': 'Rh-F1U1iR8C3UeooAZqM8w', 'timezone': 'America/New_York', 'device_type': 'Windows_Client(5.9.3.3169)', 'device_name': 'TAM-PC8891-WIN7'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:14:34Z'}}, 'event_ts': 1647278074992}
{'event': 'phone.callee_missed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075005339309219049', 'caller': {'phone_number': '+15198650970'}, 'callee': {'extension_number': 8881, 'phone_number': '+18006086482', 'user_id': 'd8FgQ8LAQJaqgg9qN8NYCQ', 'timezone': 'America/New_York', 'device_type': 'Windows_Client(5.9.3.3169)'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:14:34Z', 'call_end_time': '2022-03-14T17:14:34Z', 'handup_result': 'Busy'}}, 'event_ts': 1647278074977}
{'event': 'phone.callee_ringing', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075005339309219049', 'caller': {'phone_number': '+15198650970'}, 'callee': {'extension_number': 8881, 'phone_number': '+18006086482', 'user_id': 'd8FgQ8LAQJaqgg9qN8NYCQ', 'timezone': 'America/New_York', 'device_type': 'Windows_Client(5.9.3.3169)', 'device_name': 'TAM-PC8881-WIN7'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:14:34Z'}}, 'event_ts': 1647278074335}
{'event': 'phone.callee_call_log_completed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_logs': [{'id': '2d0a982c-20aa-4668-821d-824543c37c98', 'call_type': 'voip', 'caller_number': '+15198650970', 'caller_number_type': 2, 'caller_location': 'Brantford    ON', 'callee_number': '8891', 'callee_number_type': 1, 'callee_name': 'Doug Steinig', 'direction': 'inbound', 'duration': 0, 'result': 'Busy', 'date_time': '2022-03-14T17:14:34Z', 'waiting_time': 1, 'path': 'extension', 'has_recording': False, 'has_voicemail': False, 'call_id': '7075005339309219049', 'caller_country_code': '1', 'caller_country_iso_code': 'CA', 'call_end_time': '2022-03-14T17:14:34Z'}], 'user_id': 'Rh-F1U1iR8C3UeooAZqM8w'}}, 'event_ts': 1647278142159}

7075008603483338080

{'event': 'phone.callee_missed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075008603483338080', 'caller': {'phone_number': '+18315957233'}, 'callee': {'extension_number': 8891, 'phone_number': '+18006086482', 'user_id': 'Rh-F1U1iR8C3UeooAZqM8w', 'timezone': 'America/New_York', 'device_type': 'Windows_Client(5.9.3.3169)'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:27:29Z', 'call_end_time': '2022-03-14T17:27:30Z', 'handup_result': 'Busy'}}, 'event_ts': 1647278850602}
{'event': 'phone.callee_ringing', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075008603483338080', 'caller': {'phone_number': '+18315957233'}, 'callee': {'extension_number': 8891, 'phone_number': '+18006086482', 'user_id': 'Rh-F1U1iR8C3UeooAZqM8w', 'timezone': 'America/New_York', 'device_type': 'Windows_Client(5.9.3.3169)', 'device_name': 'TAM-PC8891-WIN7'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:27:29Z'}}, 'event_ts': 1647278850039}
{'event': 'phone.callee_call_log_completed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_logs': [{'id': 'c66fba8c-7094-481d-ad51-ea14898a4d2d', 'call_type': 'voip', 'caller_number': '+18315957233', 'caller_number_type': 2, 'caller_name': 'Lori Buffington', 'callee_number': '8882', 'callee_number_type': 1, 'callee_name': 'Joseph Owens', 'direction': 'inbound', 'duration': 0, 'result': 'Call Cancel', 'date_time': '2022-03-14T17:27:30Z', 'waiting_time': 7, 'path': 'extension', 'has_recording': False, 'has_voicemail': False, 'call_id': '7075008603483338080', 'caller_country_code': '1', 'caller_country_iso_code': 'US', 'call_end_time': '2022-03-14T17:27:36Z'}], 'user_id': 'GM4KtDfoRKKCyqwknQKzYQ'}}, 'event_ts': 1647278858740}
{'event': 'phone.callee_call_log_completed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_logs': [{'id': '2f4c3722-e5f5-45fc-ac03-37dd998fd727', 'call_type': 'voip', 'caller_number': '+18315957233', 'caller_number_type': 2, 'caller_name': 'Lori Buffington', 'callee_number': '8891', 'callee_number_type': 1, 'callee_name': 'Doug Steinig', 'direction': 'inbound', 'duration': 0, 'result': 'Busy', 'date_time': '2022-03-14T17:27:29Z', 'waiting_time': 1, 'path': 'extension', 'has_recording': False, 'has_voicemail': False, 'call_id': '7075008603483338080', 'caller_country_code': '1', 'caller_country_iso_code': 'US', 'call_end_time': '2022-03-14T17:27:30Z'}], 'user_id': 'Rh-F1U1iR8C3UeooAZqM8w'}}, 'event_ts': 1647278858743}
{'event': 'phone.callee_call_log_completed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_logs': [{'id': 'e14158db-e5f7-4ce8-89cb-a92f705fd2d0', 'call_type': 'voip', 'caller_number': '+18315957233', 'caller_number_type': 2, 'caller_name': 'Lori Buffington', 'callee_number': '8881', 'callee_number_type': 1, 'callee_name': 'Guillermo Mariscal', 'direction': 'inbound', 'duration': 0, 'result': 'No Answer', 'date_time': '2022-03-14T17:27:23Z', 'waiting_time': 7, 'path': 'extension', 'has_recording': False, 'has_voicemail': False, 'call_id': '7075008603483338080', 'caller_country_code': '1', 'caller_country_iso_code': 'US', 'call_end_time': '2022-03-14T17:27:29Z'}], 'user_id': 'd8FgQ8LAQJaqgg9qN8NYCQ'}}, 'event_ts': 1647278858736}
{'event': 'phone.callee_missed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075008603483338080', 'caller': {'phone_number': '+18315957233'}, 'callee': {'extension_number': 8882, 'phone_number': '+18006086482', 'user_id': 'GM4KtDfoRKKCyqwknQKzYQ', 'timezone': 'America/New_York', 'device_type': 'Android_Phone(5.9.6 (4756))'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:27:30Z', 'call_end_time': '2022-03-14T17:27:36Z', 'handup_result': 'Call Cancel'}}, 'event_ts': 1647278856629}
{'event': 'phone.callee_missed', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075008603483338080', 'caller': {'phone_number': '+18315957233'}, 'callee': {'extension_number': 8881, 'phone_number': '+18006086482', 'user_id': 'd8FgQ8LAQJaqgg9qN8NYCQ', 'timezone': 'America/New_York'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:27:23Z', 'call_end_time': '2022-03-14T17:27:29Z', 'handup_result': 'No Answer'}}, 'event_ts': 1647278849923}
{'event': 'phone.callee_ringing', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_id': '7075008603483338080', 'caller': {'phone_number': '+18315957233'}, 'callee': {'extension_number': 8882, 'phone_number': '+18006086482', 'user_id': 'GM4KtDfoRKKCyqwknQKzYQ', 'timezone': 'America/New_York', 'device_type': 'Android_Phone(5.9.6 (4756))', 'device_name': 'moto g power (2021)'}, 'forwarded_by': {'name': 'Support', 'extension_type': 'callQueue', 'extension_number': '1301'}, 'ringing_start_time': '2022-03-14T17:27:30Z'}}, 'event_ts': 1647278851166}
{'event': 'phone.call_log_permanently_deleted', 'payload': {'account_id': 'bJucxchEQYGtXaUYOoJUBQ', 'object': {'call_logs': [{'id': 'e14158db-e5f7-4ce8-89cb-a92f705fd2d0', 'call_id': '7075008603483338080'}], 'user_id': 'd8FgQ8LAQJaqgg9qN8NYCQ'}}, 'event_ts': 1647279180514}

The ending results is showing that there is a ongoing RINGING call since we did not receive an expected webhook event.

We should see Call Cancelled, Call Connected, Answered, ended, or rejected after the latest Ringing event was sent.

Please let me know why we are receiving this disparity / potential bug

Thanks

After looking more into this, it seems that the events are sent out of order. We received the ringing AFTER the missed.

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