Webhook Callee Missed, doesnt including call queues

Phone
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1

Hello Team.

I’m building an webhook app that can notify me real time account wise every missed call : including users, auto attendance and call queue

I built a test app with event phone.callee_missed. The problem is I can only see Callee Extension Type = user and nothing else. So basically, every call queue missed , zoom does not send me anything.

How can I fix this?

2

Hi @kencds ,

Another user reported this as well.

May be a bug. Can you please message me your client id, developer email associated with the app, and call log ids from within the past 7 days so I can escalate the inquiry via our back end services?

Thanks!

4

Hello team,

I’m also facing the same issue. After some experiments, I found that the phone.callee_missed event is only delivered when there is one member in the call queue or shared line group, but not when there are multiple members.

Is this a bug rather than a intended behavior?

5

Hi @leon ,

I never heard back from the other developer, so I’m not sure. I just messaged you privately for the info and data I’d need to look into this behavior further.

6

Hi @gianni.zoom

Thank you for the reply!
I have replied to your DM, please check it.

1 Like
7

Hi @leon @kencds ,

I have a ticket open looking into this given another developer reported similar behavior (ZSEE-107519). Awaiting further updates.

8

Hi @leon @kencds ,

Unfortunately I have been losing steam with receiving updates on this, but I would love to escalate this on your behalf. Please respond to direct messages with updated webhook examples, client id and email for you to receive comms.

9

Passed info along to support org to open up another ticket to dive into this further.

10

@leon @kencds , it seems this is by design and it does not work for call queues. I am trying to track down if there’s an existing feature request for this (ZOOM-639903)