Customer_key is empty in UserInfo

I am not able to fetch customerKey of a User from both Android and iOS SDK. First, I create the meeting as a host. Then if any user joins the meeting, I fetch their customerKey based on the userId. If I join from WebSDK then this customerKey works fine. But if I join from Android or iOS SDK the customerKey is empty.

I am setting customerKey of a user like below while joining the meeting.

        val opts = JoinMeetingOptions()
        opts.no_invite = true
        opts.meeting_views_options =
            MeetingViewsOptions.NO_TEXT_PASSWORD +
        opts.no_dial_in_via_phone = true
        opts.no_dial_out_to_phone = true
        opts.customer_key = "abc"

        val params = JoinMeetingParams()
        params.displayName = displayName
        params.meetingNo = meetingId
        params.password = password

        ZoomSDK.getInstance().joinMeetingWithParams(context, params, opts)

Then I am fetching that user’s customerKey like below when he joins the meeting-

val inMeetingService = ZoomSDK.getInstance().inMeetingService
val customerKey: String? = inMeetingService.getUserInfoById(userId)?.customerKey // This customerKey is coming as empty in both Android and iOS but the other info like name is correct.

Which Android Meeting SDK version?

Hi @anonymousedge03, thanks for bringing this to our attention.

I have also been able to reproduce this behavior. We will need to investigate this and let you know as soon as we have any updates.


@jon.lieblich We are stuck in a bad situation because of this issue. We have to mandatorily release an app with the latest Zoom SDK because of the APK-based update code in the older Zoom SDK.

But this issue on the latest Zoom SDK breaks a major functionality in our app.

Hey @anonymousedge03,

I understand this is not ideal for developers using the SDK. This issue appears to be effecting other platforms as well and the engineers are investigating the root cause.


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