Our cron called the zoom metrics api to fetch the participants minutes at 13:00 GMT time and zoom returned meeting not started even though class got over on zoom at 12:35 GMT
but when we tried at 13:10 GMT we started getting results from metrics api
so we are handling it from backed to shift the cron from 30 mins to 1 hr…but we need to understand why it took so much time to return the results on zoom metric api
this issue happened for the first time since the last 9 months of this code deployment
Do we have to increase the cron job frequency from 30 min to something else to get reports for webinar ?
As our reports can take some time to process, we don’t recommend calling the endpoint right away after the meeting has ended. However, 30 minutes should be a sufficient amount of time.
Have you seen any other instances of this? It’s likely this would have been a transient error, possibly during a time of high traffic.
However, if you’re consistently seeing this, please let us know.