When an account level app Zoom owner deauthorizes our installed app, we notice that it doesn’t actually uninstall the app from the other Zoom admin role users attached to the account. Specifically, the UI doesn’t indicate the app is installed on the other Zoom admin role users attached to the Zoom account.
When an account level Zoom app has a customer where the zoom owner who originally installed the app leaves and thereto uninstalls said app, how does that zoom account reauthorize the app.
Currently, the UX we see is:
Zoom owner goes to app they wish to deauthorize and click on ‘uninstall’. We receive the webhook and respond appropriately. Other Zoom admin role users log into their own Zoom accounts and notice the app continues to show as installed, but infact when the zoom owner uninstalled their tokens were revoked as well, but he UI shows otherwise.
Do these other Zoom admin role users need to ‘uninstall’ the app and then re-install the app? When the original Zoom owner uninstalled the app, do we follow their response to the data retention overlay as the guide on what to do with the data even if the new zoom owner reauthorizes the same app within the same day?
To be clear this is the same query, but with more clarifying questions as this one, which is closed for reply:
You can see the app was uninstalled by the non zoom owner on 2/2. It then shows the zoom owner uinstalled the app on 2/5. Finally, it shows another zoom admin, non zoom owner, uninstalled the app on 2/5, but after the zoom owner uninstalled it on 2/5. You’ll notice the time stamp issues. (This isn’t our bug, but for you and your team, there seems to be a timezone mismatch).
You’ll also notice this snip, which highlights who the current subscribers are to this app, which has already been uninstalled by the original zoom owner.
So from the current UX, it appears every Zoom admin, because it’s an account level app, will need to uninstall the app prior to being able to reauthorize the app on this account. Is this correct?
As the app maintains being installed on the account, there is no other way to reauthorize the app until the app is fully removed at the account level. Upon receiving an event from Zoom around a Zoom owner deauthorization, shouldn’t we be able to uninstall the app from every current subscriber because it’s an account level app?
Thanks - Michael