Deauthorization Notification not working production

Description

I am currently facing an issue with the Deauthorization Notification feature in the Zoom application. I have set up the Deauthorization Notification for a private testing application. After establishing a connection with the testing application via OAuth and then removing the connection from the Zoom Marketplace, I confirmed that the notification was successfully sent to the Deauthorization Notification endpoint.

However, when I performed the same setup and steps with our public production application, I found that the Deauthorization Notification was not working.

In both cases, I used the Zoom account associated this account with for testing.

The current issue seems to be most closely related to the one described at

Error

No notification is being sent to the Deauthorization Notification endpoint for the public production application.

How To Reproduce

  1. Applications
  2. Authentication Method or App Type
    • OAuth
  3. Steps to Reproduce
    1’. Set up the Deauthorization Notification for both the private testing application and the public production application.
    2’. Establish a connection with each application via OAuth.
    3’. Remove the connection from the Zoom Marketplace.
    4’. Observe the Deauthorization Notification endpoint for notifications.
  4. Any Errors
    • No errors are displayed, but the notification is not received for the public production application.

Hello, @yuki.niitsuma is your App published? I do not believe this will work in Production till your app is published.

Regards, Kwaku

Hello @kwaku.nyante ,

Thank you for your response.

I have attached the URL of the production app in my forum post, and you should be able to confirm that the app is published by checking the provided URL.
I consider the app to be published since it is visible on the store.
However, if my understanding is incorrect, please let me know.

regards, Yuki.Niitsuma

Hello @yuki.niitsuma OK so your app is Published, so has this never worked or it worked at some point and stopped working?

Is this for all accounts or a specific account?

Regards, Kwaku

Hello @kwaku.nyante ,

Thank you for your response.

so has this never worked or it worked at some point and stopped working?

Deauthorization Notification maybe has never worked in production app.

To be more precise, the URL was set to the wrong Deauthorization Notification URL before the production app was published, but the URL was changed around the time of 2024/07/28 6 AM GMT.
However, even though the URL was changed, the notification is not sent to the URL after the change.

Is this for all accounts or a specific account?

I have tested it with two different accounts, but unfortunately, it did not work with either account.

Regards, Yuki Niitsuma