Hi, we are noticing that zoom phone webhook events are coming in very delayed. in the below example it seemed to have come in 5 minutes late. The payload phone number and names are redacted. It came into our system at 2025-10-03T15:05:01.838024+00:00 but according to the payload the event happened at 2025-10-03T14:59:59Z.
Is it possible to confirm on zoom side this is what happened? If so, is there anything we can do about it?
{"event":"phone.caller_connected","payload":{"account_id":"MvDtKKBIQiqBDvuGE3Vx6Q","object":{"call_id":"068dfe4d827b319ffbc","caller":{"name":"redacted","extension_id":"L2iwaHU8SByLcamq2vZq3Q","extension_type":"user","user_id":"YVsC43EpSk6dyFUbzDGQuA","timezone":"America/New_York","extension_number":1122,"phone_number":"+12489701111","device_id":"a3e7343395a2e4437754a655beab5807a35ef4339e25679d544a81e37f1e47da","device_type":"Windows_Client(6.6.1.15968)","device_name":"APR-FRMG-6003","connection_type":"voip"},"callee":{"extension_type":"pstn","extension_number":12485089817,"phone_number":"+12485082222","connection_type":"pstn_off_net"},"ringing_start_time":"2025-10-03T14:59:36Z","connected_start_time":"2025-10-03T14:59:59Z"}},"event_ts":1759503599540}