API Endpoint(s) and/or Zoom API Event(s)
phone.caller_ringing, phone.caller_connected, phone.caller_ended
Description
We have not received the above call events to our configured webhook for the specific call made from Zoom App
Error?
Will share the call details in DM
Hi @phonebridge-integ
Thanks for reaching out to us
I will follow up via DM and will create a support ticket on your behalf
Hi Elisa, did you manage to create a ticket and address this issue as we are the end client who is facing this issue and are seeing assistance from Zoho’s Phonebridge team and Zoom.
Hi @Aftab
I was not, I requested more information from the developer but did not hear back
Do you work with them? Are you still facing this issue?
Elisa, I am the end client who is facing this issue and the Zoho team has been sluggish in getting this request prioritized. I am going to escalate this to their top management hoping someone gives their development team a kick to get this done.
Would it be possible for you to let me know what information you need from Zoho?
Thank you @Aftab
I asked them if they had recently made any changes to their app like adding these new events and if they did, if they submitted for review?
I guess you could help clarifying if you were able to receive these events at some point?
Hi @elisa.zoom
Apologies for the delayed response.
We have not made any recent changes in the app, the event was added from the day 1 itself. And Zoom’s functional and security review was also done with the event.
App Client ID : {redacted}
Please find the call details below,
Issue faced with the call id : 7463600794750233386
Call logged on Zoom end at : Jan 24,2025, 04:43:20 PM
Hey @phonebridge-integ and @Aftab
I created an internal ticket for this issue ((ZSEE-160985 for reference)
I will keep you updated
Thank you @elisa.zoom I appreciate it.
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