Differences in response from Zoom when creating a subscriber using the same API

API and Webhooks Users and Groups
1

Hello

When creating a subscriber using the same API, some accounts are created normally and other accounts are processed as Pending.

What should we check?

– 최지영 전송내역

{zoom_parameter_object :

{“user_id”:“------”},

 zoom_json_object : {"action":"ssoCreate",

                     "user_info":{"email":-----------,

                                  "type":1,

                                  "first_name":"JIYEONG",

                                  "last_name":"CHOI",

                                  "display_name":"최지영(OO - CHOI JIYEONG)(SELOOPG-CHOI JIYEONG)",

                                  "feature":{"zoom_phone":true}

                                 }

                    },

zoom_querystring_object : {}}

– 방한아 전송내역

{zoom_parameter_object :

{“user_id":"habang@koreanair.com”},

zoom_json_object : {"action":"ssoCreate",

                    "user_info":{"email":"h-------,

                                 "type":1,

                                 "first_name":"HAN A",

                                 "last_name":"BANG",

                                 "display_name":"방한아(CS - BANG HAN A)(SELCSR-BANG HAN A)",

                                 "feature":{"zoom_phone":true}

                                }

                   },

zoom_querystring_object : {}}

Best Regards
sskim

1 Like
2

Hi @gw.ipt_sskim
thank you for reaching out to us!
Were are you seeing that some users are processed as “pending”?

3

Hello

When normal process, the Zoom API response like as below.

{“http_status”:“CREATED”,

“id”:“xeXuWo_nTkm9BvOxMJujCg”,

“email”:“----”,

“first_name”:“JIYEONG”,

“last_name”:“CHOI”,

“type”:1

}

When pending process, the Zoom API response like as below.

{“http_status”:“CREATED”,

“id”:“cJzHxE0STdypFdelA7n65w”,

“email”:“[-------”,

“type”:1}

Why does the Zoom some different response to 2 users?

Thanks
sskim

4

Hey @gw.ipt_sskim
Have you made sure to configure SSO in your account?

5

Hello

I can’t use SSO using —

This account is a test account provided within the customer’s Zoom account and SSO cannot be used.

Does the SSO issue cause the differences we raised?

Thanks
sskim

2025년 4월 1일 (화) 오전 2:12, Elisa via Zoom Developer Forum <notifications@zoomdeveloper.discoursemail.com>님이 작성:

6

Hi @gw.ipt_sskim
sorry for the late reply here!
Have you been able to troubleshoot this on your end?