After we switched from API v1 to v2, user provisioning process has been hitting this error Cannot add the following user(s) to your account because they belong to other account(s) with SSO sign-in. xxxx@xxxx.COM more often.
To debug this issue, I requested Zoom support to provide log entries but was made aware that only the recent 100 lines are stored. I need this increasing so we can get to the bottom of this issue.
I do not get any more information back and I don’t have privileges to check if this user exists on another Zoom instance. 90% of such cases have resulted in user entry not existing on Zoom until we make the call to provision the user on Zoom.
Zoom support guided me to reach out here to get help on the way forward to be able to debug this issue.