Digital signage file uploads don't display in rooms

API and Webhooks Zoom Rooms
1

Images loaded to the digital signage library using the Add a digital signage image or video API​ don’t appear in rooms, even when images uploaded via the webapp/gui do:

  • Images loaded to the account digital signage library appear normally in the library and are indistinguishable from the same image loaded from the gui
  • On the room screen images added via api have a loading icon and then are skipped in a playlist
  • Images loaded via api have a content id that is prefixed with fs-

A few other points indicating it is not likely the image itself at fault:

  1. Updating a previously working image using the Update a Digital Signage image or video file endpoint will update the image in the digital signage content library and playlists, but the image will no longer appear in rooms
  2. Downloading a non-working image from the digital signage library and then uploading it through the gui will cause the image to start appearing in zoom rooms

Is there a step or additional metadata that is handled by the gui upload path that the API call is missing? Thanks

2 Likes
2

For example the following represents the same image uploaded via UI vs API

    {
      "content_id": "ulvtlG7iRMOcWnvzvt4JCw",
      "content_type": "image",
      "content_name": "4.jpeg"
    },
    {
      "content_id": "fs-4AA83CE951BEBDBAF844CDF219821963",
      "content_type": "image",
      "content_name": "global_corp_exp.jpeg"
    },
2 Likes
3

Hi @Justin8
Iam looking into this

1 Like
4

Thank you! Let me know if there is any other information I can provide that would be helpful in tracking this down

5

I have been experiencing the same issue - please let us know if you find a fix! Thanks! This would be a HUGE help if we can get it working!

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6

Hi @Justin8
I am going to send you a DM to get more details, I am not able to replicate this on my end

1 Like
7

Hello , I’ve been experiencing the same issue. Local file Uploads into the content library aren’t successful but adding the exact same image from Onedrive or Google drive work fine

8

Hey @Justin8 and @David29

Thanks for your patience here.
We have identified this as a bug on our end and it will be fixed in our July release

1 Like
9

Thanks Elisa, looking forward to it!

1 Like
10

Hello, @elisa.zoom ! I was following up on this by trying to look in the release notes, but I was unable to figure out if this has been released yet. Can you please let me know if this has released yet for us to test? Thanks!

11

Hi @Justin8 and @pdetwiler
Thanks for your patience here!
It seems like this will be fixed in our August release

12

Hello again, @elisa.zoom ! I’ve seen that there have been a few releases in August - has this been included in any yet? Thanks!

13

Hi @pdetwiler
I believe this has been released.
Have you been able to test this on your end?