Discrepancies in Extension Numbers and Duration Between call_logs and call_history Endpoints

API and Webhooks
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1

Hi,

I’m currently working on replicating the Zoom Call Queue Analytics dashboard by fetching data via API and storing it in our database. Initially, I used the call_logs endpoint, but I recently migrated to the call_history endpoint, expecting it to provide more accurate data. However, I’ve encountered some challenges:

  1. Extension Number Discrepancies
  • In the call_logs endpoint, I can match the extension number of each call queue to the phone call owner’s extension number. However, I’ve noticed that three of our call queues’ extension numbers do not appear in the call_logs output.
  • With the call_history endpoint, the extension numbers for call queues appear even less frequently in the output, which is puzzling.
  1. Duration Differences
  • When comparing data for the same call ID from the call_logs and call_history endpoints, the duration values don’t match. I’m unsure why this is happening and what could be causing these discrepancies.

Has anyone encountered similar issues or could provide insight into why these discrepancies exist? Are there specific configurations or additional parameters I should consider when using the call_history endpoint to get accurate extension numbers and durations?

Any guidance would be greatly appreciated.

Thank you!

2

Hi @maisum
Thanks for reaching out to us!
I have not seen this issue on my end, but if you have some data that you could share with me, I can take a closer look and raise this issue to the right team

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Hi @elisa.zoom thanks for the response. We can’t share data here but we can maybe have a private message or chat somewhere we can point you what we are looking at. We also have ticket TS1585146 and TS1541885 and no one from zoom can give us proper guidance unfortunately.

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Is there a way to contact your team privately like through email? We need to share call log details but they contain sensitive information. We tried opening a ticket but they directed us here since they don’t support Zoom APIs.

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Thank you both @maisum and @mramosadmin
Yes, I will send you a DM. Please follow up there and feel free to share the data there with me

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