API Endpoint(s) and/or Zoom API Event(s)
Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context.
Description
I’m pulling log data for analysis from this API endpoint: Zoom Phone API
It shows that it should include waiting_time when applicable:
“”"
waiting_time
integer
Duration that a call queue member takes to answer a call from the time it started ringing. The value of the duration is in seconds.
“”"
However, that field is coming in as null or missing, even for calls answered by our team working in a call queue. I see data on waiting time in my queue metrics, but I would like to be able to match that data to specific call data using the zoom_call_id, and this report seems like it should be the easiest way to do that.
Please advise if this is a bug or if there’s some other explanation for the lack of data.
Error?
The full error message or issue you are running into, where applicable.
How To Reproduce
Steps to reproduce the behavior:
Pull call log data from the api and identify a call answered via a call queue.
Check if waiting_time is missing or null. (I’m experiencing this issue for all calls)