Discrepancy in API response

API and Webhooks Meetings
1

We utilize a webhook to capture the meeting ended event. After receiving the event, we use the following API to retrieve participant information.

API : https://api.zoom.us/v2/past_meetings/4k8lm029StO8doseD/imyw==/participants
UUID : 4k8lm029StO8doseD/imyw==

For the above UUID, we received 0 duration for user_id 16794624 at 26-12-2023 15:44:02:668 PST. Please refer below,

{
“duration”:0,
“user_email”:“”,
“leave_time”:“2023-12-26T22:59:06Z”,
“user_id”:“16794624”,
“failover”:false,
“registrant_id”:“”,
“name”:“****”,
“id”:“”,
“join_time”:“2023-12-26T22:59:06Z”,
“status”:“in_meeting”
}

However, upon reattempting the above API, we now retrieved a duration of 2718 for the same user_id 16794624.
{
“id”: “”,
“user_id”: “16794624”,
“name”: “****”,
“user_email”: “”,
“join_time”: “2023-12-26T22:59:06Z”,
“leave_time”: “2023-12-26T23:44:24Z”,
“duration”: 2718,
“registrant_id”: “”,
“failover”: false,
“status”: “in_meeting”
}

What is the reason behind this inconsistency? The same issue occurred in following meetings as well.

96326635539
96165263329
97240554671
94138071582

2

Hi @balaji.santhanam , for the first query after receiving the event, is it relatively immediately after? If so, there may just be a delay from the servers and not accurately reflecting the duration.

Please provide more detail about the timing of the requests.

4

Hi Gianni,

Today, we encountered the same issue in nine meetings. Sample meeting details are provided below.

UUID : giYU5YYQTVSzak9zgD0bhg==
Webhook end event received Time :28-12-2023 17:10:20:664 PST

API : https://api.zoom.us/v2/past_meetings/giYU5YYQTVSzak9zgD0bhg==/participants
API called time : 28-12-2023 17:10:21:176 PST
API Responce received : 28-12-2023 17:10:21:495 PST

This issue is impacting our billing, so please prioritize its resolution and provide a solution.

5

Hi @balaji.santhanam

It’s likely due to my earlier statement–there may be a delay in data accuracy from server.

If you’re a premier developer support customer, you may receive faster resolution here by opening a ticket: Zoom Developer Docs

If you do not have PDS, please remain patient and send me the following via the private message:

  • client id associated with API requests
  • developer email/contact email associated with the app and for support correspondence
  • full API request/response data and/or screenshots
  • webhook ids
  • meeting ids

I will then open a ticket on your behalf. Thanks :slight_smile: