drawImage API fails on Windows platforms

Zoom Apps
1

Zoom Apps Configuration

Using boilerplate code from: GitHub - zoom/zoomapps-advancedsample-react: This repository contains an Advanced Zoom Apps Sample. It should serve as a starting point for you to build and test your own Zoom App in development.

ReactJS

Description
When calling the drawImage API on WINDOWS machines, it throws an error. On Mac machines, this works just fine.

Error?

Error: The Zoom client encountered an error while processing the request!
    at new e (sdk.min.js:24:2173)
    at sdk.min.js:33:19088
    at t.native2js (sdk.min.js:33:17643)
    at EmbeddedBrowserWebView.<anonymous> (<anonymous>:1:44055)

Troubleshooting Routes
This is code that is running in production and it broke a couple of months ago, we had to turn off drawImage in production for Windows users.

Iā€™m running it locally and have validated that it works for Mac users, and still broken for Windows users.

How To Reproduce
Call the drawImage API on a Windows Machine. It should throw an error.

2 Likes
3

@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours last week. Any updates? Thanks!

1 Like
4

@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks!

1 Like
5

@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks!

6

@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks!

7

@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks!

8

@donte.zoom hey donte, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks!

9

Hey @h.g
Thanks for the follow up.
Let me engage with Donte and will get back to you

10

@donte.zoom @elisa.zoom hey donte and elisa, wanted to just loop back to this post as discussed in Office Hours on 2/26/26. Any updates? Thanks!

11

Hey @h.g
I will send you a DM with a link to a calendar so you can book time with us to go over this

12

@donte.zoom hey we had a call yesterday at 4pm EST. I stayed on for 5 min but you did not show up. Is there any update on this issue?

13

@h.g ,

The meeting was rescheduled for today at the same time. You should see the event on your calendar.

Thanks,
Donte

14

@donte.zoom oh, I did not receive an invite

15

Invite was sent to you dm!