I am working with a client that uses Zoom rooms with a Crestron TSW-1060 touch panel as the controller and we have an issue when using two cameras in a meeting space.
The issue we are experiencing is that when using the secondary camera (the camera that is not the set default camera in the zoom room settings on the controller) after 5 min the camera turns off and shuts down. We have done various tests, physically swapping cameras and also swapping the set default camera and the issue always follows the camera that is not set as the default. We have two rooms using the same cameras and experiencing the exact same issue.
I have two questions really:
Is this a known fault or have you had anyone else with a similar issue?
Is there a way to update the version of the Zoom Room app on the crestron touch panel, as we have noticed the version that it is running is quite old (running 1.0.2211.0309, latest android version is 4.3.33237.0925). We think that this may be causing the fault as it seems to be a bug with the zoom software/controller side of the system rather than a hardware related.