Duplicate status events from webhook

API and Webhooks Users and Groups
1

Topic

Duplicate event coming in several minutes after initial status event.

Description
As seen in the data below, we are receiving a duplicate event several minutes after it occurs, as shown by the matching timestamps with the created date in EST.
Is this expected, possibly from two different devices? Is another event supposed to be coming in?

Example

Email Status Timestamp created date
a.s@ch. com Available 1677601666891 2023-02-28 11:32:50.091 -0500
a.s@ch. com Available 1677601666891 2023-02-28 11:27:46.937 -0500
a.s@ch. com Offline 1677601508847 2023-02-28 11:30:13.023 -0500
a.s@ch. com Offline 1677601508847 2023-02-28 11:25:08.926 -0500
2

Hi @jonathan3
Thanks for reaching out to us!
I do not think this is expected.
Could you confirm what events are you listening to?

3

We are currently listening to the following status events
User has signed in
User has signed out
User’s presence status has been updated

and to note, We do have another webhook in the same app with phone events, pointing to a different endpoint.

4

Hey @jonathan3
Do you think that the user might be updating the status or signing in and out and that’s why you are getting duplicate events???

I will go ahead and do some testing on my end and will come back to you with an update
Cheers,
Elisa

5

I would be hesitant to say its the user signing in / out because of the matching timestamps. The timestamp field in column three is the event_ts that is coming through the webhook, while the created_date field is when it was added to the database. With the same event timestamp, it seems like it is sending the same event twice.
From a user perspective, it could be coming from one device registering the status change on a separate device (like a phone and computer), and then sending out the status change with the same time stamp as the original status change?

6

Thanks @jonathan3
I will send you a private message to follow up