We’re also blocked by this issue.
Our app is in review for publishing, and only now (after implementing the Web SDK, JWT and oAuth) we’ve realised that our users won’t be able to use Zoom in our application…
Would be great if we could have at least some rough estimate regarding the timeline.
So I’ve run into another issue related to this problem. Because I cannot get my app to pass the publication review due to this problem, I’ve been using a test URL to give my customers access using a workaround. But now the test URL has expired and my customers have lost access to the feature I already released. I realize you guys are probably just swamped given the explosion of usage of your product due to the pandemic, but this process you have in place is really working against your customers. There seem to be a lot of unnecessary obstacles in the way just to give my customers access to your product through my product.
Can you at least extend the test URL expiration period?
Hi Tommy. My publishable URL expired, which broke my application and thus is preventing my users from using this feature, which they started to depend on to do their jobs, I requested that it be re-issued and that request was denied stating the bug would be fixed in December. I realize I have no leverage here, but this is really unacceptable. Why are you guys deliberately working against your customers? Providing me with a publishable URL until this bug is fixed is an acceptable workaround and benefits everyone. I don’t understand. My customers are teachers and they’ve changed their process to use my application to simplify their remote teaching tasks. Now they’re going to have change their process again until this problem is fixed. It shouldn’t have to be this difficult. I’m sure I’m not the only service provider affected by this. Can I just get my publishable URL request approved so I can provide service to my customers without further interruption?
Hi Tommy. My publishable URL has expired again. I’ve submitted a request to renew it, but I have the feeling it will be denied again and I’ll have to re-explain my situation to someone else. If you don’t mind, could you help in expediting the renewal of my publishable URL? My users are receiving errors again due to the expiration of the URL. Thanks.
Please resubmit your Publishable URL request. That being said, if you would like to discuss alternatives in the meantime about how to be unblocked by feature (CS-2206) please let me know and I will send you a meeting invite.