azanton
(Anton-Renzo)
January 12, 2021, 4:53am
1
Description
MobileRTCAuthError_Unknown is returned when authorizing the SDK using JWT
Which version?
5.0.24433.0616
To Reproduce(If applicable)
Steps to reproduce the behavior:
Authorize SDK using JWT token
Additional Context
So far, only 1 client have encountered this error.
Can we know what are the possible causes of this error?
Thanks!
Hey @azanton ,
Thanks for using the dev forum! It is nice to see you again!
So you are saying that using the same credentials, you have received MobileRTCAuthError_Unknown one time, while other times you have been able to auth successfully?
Thanks!
Michael
azanton
(Anton-Renzo)
January 13, 2021, 7:25am
3
Hi @Michael_Condon !,
Currently this client always fails to authorize successfully, but other clients are able to authorize successfully using the same credentials.
Thanks!
Hey @azanton ,
Hmm that is interesting. Can you gather some SDK logs from an instance where this error happened?
Is it possible the JWT had expired for that user?
Thanks!
Michael
azanton
(Anton-Renzo)
January 15, 2021, 7:43am
5
Hi @Michael_Condon ,
Thanks for the response!, we were already able to fix this bug, there seems to be an issue with the client’s host file
Thanks for the help again!
Hey @azanton ,
Oh, awesome! I am super relieved to hear!
Let us know if it comes up again.
Thanks!
Michael