Ionic zoom sdk error "MobileRTCAuthError_Unknown"


#1

I have used ionic zoom cordova plugin and called the Auth API with correct key and secret. I get " MobileRTCAuthError_Unknown" error.

My xcode version is 11.
Cordova version is 8.
Cordova iOS version is 4.5.5.


#2

Hi Vijay,

Thanks for using Zoom SDK. Can you provide some other info like a system log or console output that helps us to identify your issue? This error indicates that is something wrong but it is not a common error.

Thanks!


#3

Hi @Carson_Chen

Thanks for your quick update and i have attached the screenshots for reference.

We are using the Ionic zoom sdk plugin, while initialise the zoom with ** API_KEY, API_SECRET** i am getting an error sometimes.

Using method

cordova.plugins.Zoom.initialize(‘xxxx’, ‘yyyy’, zoomInit_Pass(), zoomInit_Fails());

I don’t know the exact situation of Authentication failure.

Some time work as expected but some times not works and return “Unknown error: Please try again”

Thanks in advance.


#4

Hi vijay,

Thank you very much for your reply and your screenshot(Please beware that your SDK keys and secrets are shown in the picture, please regenerate your keys&secrets in marketplace.zoom.us). The method you are referring to and the behavior you are experiencing looks like an asynchronization issue. Do you have ionic-native@5.20+ installed? If so, please try to use Zoom Ionic SDK via ionic-native as the async calls are handled within it. I am guessing the unknown error is caused by the multiple/frequent initialization request to the server.

Please follow the instruction shown in our doc to use Ionic SDK: https://marketplace.zoom.us/docs/sdk/hybrid-frameworks/ionic

Let me know if you have any other findings. Thanks!