We have a rather nasty production issue. We had an app update approved this morning at 5:09 AM Pacific, and have since discovered that some users are getting stuck in a redirect loop when trying to open our app.
https://marketplace.zoom.us/develop/apps/Cowk_43IQJK6QMek8uCLmg/publish
If a user is a part of a group which has group approval for our app, it seems like there’s something going wrong on the back end which instead of launching our app directs them to “Add” it, which in turn returns them to the same screen asking them to add it again…
I decided to remove our group grant for our app to see if this changed this behavior and found that it does indeed break the cycle, but it obviously requires all users to add the app again, something we don’t want to force our customers to do.
A recording of this problem: Zoom issue - aircover - 2024.02.05.mp4 - Google Drive
Is there anything we can do to get this fixed? Even roll back the update if that was the cause of this?