Can not resubmit the app for approval

App Marketplace App Submission
1

Hello
App approval team asked me to apply some improvements and resubmit the app for approval, but I can’t do it because the system doesn’t allow me to do it: I press “Withdraw” ( “Withdraw your app’s approval request”), then a red message appears on the top: “You can not update this app status, as the request has already been processed.” It would be funny if I’m not in hurry with releasing the app as soon as possible.
https://marketplace.zoom.us/develop/apps/JnSIi8b6Ts-0-FOAbK6tyA/credentials
Please help

2

Hi @paul3

Thanks for bringing this up to our attention.
Could you please open up a ticket with support here:

and share the name of your app and the account ID or email associated with it so I can reach out to the Marketplace Engineering team about this issue.
Best,
Elisa

3

Hello Elisa
I already did it https://support.zoom.us/hc/en-us/requests/14587682 , but Farwalis sent me to this forum :joy: Please help to get out of this infinite loop

4

Hi @Paul,
Do not worry about it, I will take it from here :slight_smile:

5

Hi @paul3
I will reply to you in the internal ticket directly, please keep an eye on that!

6

Thank you so much! :blush:

1 Like
7

Hi @elisa.zoom we are having the exact same issue. We also opened a ticket and were told by Farwalis to report the issue on the forum. Could you please assist us?

8

Hey @jeremy.provost
Could you please share the ticket number with me so I can track it down and look for your app please
Best,
Elisa

9

Thanks @elisa.zoom. The ticket number is 14604811.

10

Thanks @jeremy.provost I will take it from there.

1 Like