Error 403 "The media could not be loaded"

For some iOS users, the video of the finished meeting embedded on our site in the iframe does not start. They get an error
“The media could not be loaded, either because the server or network failed or because the format is not supported.”
But other users see the same video correctly.

Also, some other users (not iOS) do not see the text chat of the finished meeting. The same error
“The media could not be loaded, either because the server or network failed or because the format is not supported.”

In this case, a browser console error is available:
https://ssrweb.zoom.us/cmr/replay/2020/04/02/935494747/070E390A-55C9-4D22-AA5E-A31BE7526BEE/GMT20200402-171402_----------.txt?response-content-type=text%2Fplain&data=3b4042e1574a6f24fbba5c7124af848a753b80ebb8125016220397f0a4d67294&s001=yes&Policy=eyJTdGF0ZW1lbnQiOiBbeyJSZXNvdXJjZSI6Imh0dHBzOi8vc3Nyd2ViLnpvb20udXMvY21yL3JlcGxheS8yMDIwLzA0LzAyLzkzNTQ5NDc0Ny8wNzBFMzkwQS01NUM5LTREMjItQUE1RS1BMzFCRTc1MjZCRUUvR01UMjAyMDA0MDItMTcxNDAyXy0tLS0tLS0tLS0udHh0P3Jlc3BvbnNlLWNvbnRlbnQtdHlwZT10ZXh0JTJGcGxhaW4mZGF0YT0zYjQwNDJlMTU3NGE2ZjI0ZmJiYTVjNzEyNGFmODQ4YTc1M2I4MGViYjgxMjUwMTYyMjAzOTdmMGE0ZDY3Mjk0JnMwMDE9eWVzIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNTg2NzkwMzExfX19XX0_&Signature=OGmzn5YkV4J8zeLfkd~ANCp5jKh7tvDRB9nNs-dJsRWRIEWMFRlHOFeTIPHyssA5Pne81qX3bm2ZnWnR7eH60KhguvflDT-jMVrPBQdL4aE73KM1As64M0mgK6q19LPJ40oLV8K9L110VE5B4raqIoBZ~-qssGBVBndqkvNGOqpTaw2PLqzMYxETJPQhak8~w9ln6HY2~hAiJYC-FqxfdPuyezkRR4iVwqCzCwjqVDVoXCFFdiSB4BARmWgsr~TqbnGZalC~f9McSCwyI9sqfOE5mXF1D46-RtyCpDFuUEir1bnrgoBDxnlOOyqj13e34vbjrRq95lZcxBu3R-kB7w__&Key-Pair-Id=APKAJFHNSLHYCGFYQGIA

Perhaps there are some best practices on how to properly embed the content of the ended meeting?

Hi @reg,

Right now our platform does not officially support iframe, this is why we have not offer any documentation for best practices since errors could still show up. Could you post some screenshots of the error within the meeting screen?

ALSO, here is some cookie error. maybe it will be usefull

Hey @reg,

Like @Michael_Purnell said, embedding Zoom recordings in an iFrame is not supported.

I would suggest uploading them privately to youtube, and then embedding them. This can all be done programmatically.

Thanks,
Tommy