Error code: 105035 when sharing

After migrating to latest Windows SDK (zoom-sdk-2019-09-04) I’m getting an error (Screen sharing has failed to start. Please try again later. Error code: 105035) when trying to share monitor after starting meeting. I’m able to reproduce using sdk_demo_v2. The procedure is: custom SDK is NOT selected, authorize using SDK keys, login with email and password, start video meeting, then try to share monitor 1, and the error appears. This is on Win10 Pro (1903). I tried uninstalling the Zoom client and it did not make any difference.

Thanks for any advice,

Bill

Hi Bill_Gardner,

Thanks for the post. I have forwarded this information to our engineering and we will get back to you shortly.

Thanks!

When I posted I did not know about the 2019-11-04 SDK release. I just downloaded that and tested and the problem does not occur. So it seems to be fixed in the latest SDK.

Thanks,

Bill

Hi Bill,

Wonderful! Glad to hear that! Let me know if any other questions. Happy Zooming!

Thanks!

This issue started happening again and I investigated further. It turns out to have a simple cause. The error occurs when the files CptControl.exe and CptInstall.exe are missing from the bin directory. Our automated builds were excluding .exe files from the sdk directory, so my local builds worked and the automated builds would get an error when starting sharing.

Hi Bill,

Thanks for the reply and thanks for sharing your investigation result. Just want to point one more things out that could possibly cause this error code: Some of the files are not resignable. You may refer to the FAQ here for more details: https://github.com/zoom/zoom-sdk-windows#frequently-asked-questions-faq

Hope this helps. Thanks!