Error code 3712

I am using web-sdk. When connecting to a conference, I get an invalid signature error.

Signature is invalid.

Which Web Client SDK version?
SDK version is 1.9.0


Device (please complete the following information):

  • Browser: Chrome
  • Browser Version: 92.0.4515.107

Additional context
Previously, everything worked according to the same scenario. I am using a function from index.js to generate the signature.

Hey BigDDY,

Thank you for reaching out to Zoom Developer Support.Please send an email to with a link to this thread. In that email, please include the meeting ID where you saw this as well as the signature.

I know that you provided that previously but because it was an image it’s difficult to work with. I also don’t want to expose your signature online so I redacted it.


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