Error in connection establishment after upgrade to 1.8.6 from 1.8.1

Meeting SDK Web
1

I upgraded from 1.8.1 → 1.8.6.
After the upgrade, I’m 9 out of 10 times unable to join the meeting.
The ZoomMtg is initialized properly, and the exceptions happens whenever I try to join the meeting.
The odd thing is, that sometimes it just works. But the other 9 times it doesn’t.

This is the code I’m using:

   ZoomMtg.init({
        leaveUrl: service.meetingConfig.leaveUrl,
        webEndpoint: service.meetingConfig.webEndpoint,
        showMeetingHeader: false,
        disableInvite: true,
        videoDrag: true,
        isSupportChat: false,
        videoHeader: false,
        isShowJoiningErrorDialog: true,
        success: function () {
            console.log('successfully initialized ZoomMtg');
            ZoomMtg.i18n.load(service.meetingConfig.lang);
            ZoomMtg.i18n.reload(service.meetingConfig.lang);
            ZoomMtg.join({
                meetingNumber: service.meetingConfig.meetingNumber,
                userName: service.meetingConfig.userName,
                signature: service.meetingConfig.signature,
                apiKey: service.meetingConfig.apiKey,
                userEmail: service.meetingConfig.userEmail,
                passWord: service.meetingConfig.passWord,
                success: function () {
                    console.log("join meeting success");
                },
                error: function (res) {
                    switch (res.errorCode) {
                        case 3707:
                            showError('Could not find Zoom meeting');
                            break;
                        default:
                            showError(res.errorMessage);
                    }
                },
            });
        },
        error: function (res) {
            // TODO: Handle errors here
            console.error(res);
        },
    });

This error will be thrown:

image
image1012×781 65.9 KB

Sometimes it will log ‘resetWebclient’ from the sdk

What I’ve tried:

  1. Since I bundle the libs, I tried to use the CDN with same results
  2. Use version 1.8.5 with same results.

Any help is appreciated.

2

Hi @so1,

We are investigating the issue and will provide an update as soon as we can. (CS-2912)

Thanks,
Will

2 Likes
3

Hey @so1 ,

This issue should now be fixed. Please let us know if you continue to have trouble. :slight_smile:

Thanks,
Tommy

4

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