V1.8.1: Joining meeting timeout. Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again

[bhanukawork]

Description
I have a Moodle website. used Zoom Web SDK 1.8.1 to embed zoom to a website last month. It was successful. I have added API details and also customized button colors etc. It worked for some time. But today, I got this Joining meeting timeout error. So I couldn’t start zoom meetings

Error

Joining meeting timeout.

Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.

Which version?
1.8.1

To Reproduce(If applicable)
Steps to reproduce the behavior:

I cannot join the meeting once I click the join button. It worked well in the previous weeks. Then suddenly I started to get this error.

Screenshots

Device (please complete the following information):

• Device: Clients use both desktop and phone
• OS: Windows 10
• Version: Latest version
• Browser: All browsers

Additional context
I am using a free basic account. I have registered this app as a sample JWT app and got the API keys there. I am using multiple zoom meeting ids and defined them in separate pages.

[DeveloperBot]

Hey @bhanukawork

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question.

Checkout these related threads that may have the answer you are looking for:

Your connection has timed out and you cannot join the meeting

Hi, I’m testing the Sample App (CDN), but cant join a meeting I have created, because of this error: Joining meeting timeout. Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again. 1.7.2 version I’ve checked the URL below, but I have no firewall on this machine, its a direct internet connection. Thanks.

Receiving "Your connection has timed out and you cannot join the meeting" when joining a meeting that has not started

Description When ZoomMtg.join() fails because the target meeting has not started, the error result is properly set to “Meeting not started”. However, after that, a modal appears saying “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.” Error Receiving “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.” any time I try to connect to a meeting. Which version? WebSDK 1.8.6 …

Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again

Been working fine for the last few months but all of a sudden getting this message: Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again. Tried regenerate the API secret but still not working Version:1.7.0 [Image 6] [Image 7]

If these threads did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.

Thanks,
DeveloperBot

[bhanukawork]

I cannot seem to find a solution. I am using version 1.8.1 and using a basic account. Is it possible if I get the latest SDK version and still try out with the basic account?

[bhanukawork]

Hi, I have solved the issue. I downloaded the latest version 1.8.6. I customized it and uploaded to the server. Now zoom meetings are working.

But I would like to know what actually happened to zoom v1.8.1 suddenly? Why did this error came suddenly?

How can I be ready, if these types of incidents happen?

[tommy]

Hey @bhanukawork ,

We are working to resolve this issue. However, upgrading to 1.8.5 is required to use computer audio, as communicated via email, the forum, and the docs.

Please upgrade to the latest version, 1.8.6.

Thanks,
Tommy

[bhanukawork]

I have already upgraded to v1.8.6. The problem is already solved.

Thanks.

[tommy]

Happy to help @bhanukawork !

-Tommy