Error on click of join audio computer after getting accepted immediately from waiting room

Meeting SDK Web
1

Description
Error on click of join audio computer if the user was admitted by the host immediately after the popup showing that the user has entered the waiting room. Please note that at the point where the popup appeared and admitted, the success function of ZoomMtg.join was not yet called.

Error
1 2

3
31083×357 10.1 KB

Which version?
1.8.5

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join meeting (waiting room enabled).’
  2. On the host side: admit user as soon as user entered waiting room
  3. User is admitted. On click of join audio by computer, nothing happens.
    After a while the error modal shows up
    Zoom is temporarily unable to use your computer’s devices to connect to the meeting audio. Click “Join Audio by Computer” to try again.
  • Device: Desktop
  • OS: Windows 10
  • Browser: Chrome
2

Hey @arvinb.work,

Thank you for reporting this to us, we are investigating the issue and will provide you with an update. (CS-2775)

-Tommy

3

Hey @arvinb.work ,

We were not able to reproduce the issue, however, we believe upgrading to Web SDK version 1.8.6 will fix it.

You can see more details here: https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk

Please let me know if that fixes the issue for you! :slight_smile:

Thanks,
Tommy

4

Hey @arvinb.work ,

Web SDK version 1.8.6 is now released, please upgrade and try again. :slight_smile:

Let me know if you still experience the same issue.

Thanks,
Tommy

5

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.