Description
User is unable to join audio stream if they come from a waiting room
Which version?
websdk 1.8.6
To Reproduce
Steps to reproduce the behavior:
0. Enable Waiting room for zoom conference
Open Browser A as host
Open Browser B as participant
A sees notification that B is in the waiting room
A clicks Admit
B is admitted into the conference without audio
B refreshes the window
B sees “Join Audio by Computer” button
B clicks the button and is able to hear
If A clicks “But in waiting room” and repeats the steps above, user B again looses “Join Audio by Computer” button and is not able to hear
** Note **
In either case, user is able to join audio if they click the small “Join Audio” button the on the bottom left but that button is small and not always obvious to the user
Screenshots
If applicable, add screenshots to help explain your problem.
Device (please complete the following information):
hi @MaxM any updates? Unfortunately, I can’t even rollback to previous version since audio for sub 1.8 versions is turned off.
Also, wanted to add one more interesting note. Zoom does recognize that speaker is talking because it shows a small not on the right “Talking: {name of speaker}” like in this image
Hi Tommy, now that is not the problem. The problem is that users are not able to hear the speaker. However, I noticed that if they refresh the window, they are able to hear.
That is strange. Can you confirm the users are on version 1.8.5+ of the Web SDK, they have allowed the browser to access their microphone, and that your site is served via https?
Yup, confirmed. We are on 1.8.6 using various browsers (Chome, Firefox). Audio is enabled (when the “Join with Audio” button appears it does work correctly.
Sorry to hear that. Can you please provide a video of the issue? We are having a hard time reproducing, and do not have any additional reports of this issue.